Print on Demand items

There are no returns, refunds or exchanges for any print on demand items including T-shirts, mugs, masks, outerwear or totes for example. These items are fulfilled by a third party company. Do not contact the company. 

Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, Festive Creations is not responsible and will not offer replacements or refunds.

If there is a printing flaw, please email photos including full item and close up of any printing flaws to

Subscription Services

Subscriptions are not eligible for refunds. If you wish to cancel your subscription, please log into your Paypal account to cancel at least 48 hours prior to renewal date. Festive Creations is not responsible for cancelling your accounts.

Festive Sign Club subscription: if there is a problem with your product after delivery, email within 3 days of delivery for replacement of damaged or incorrect products only. Must include pictures of all sides of package and contents upon arrival.

All other items:

All sales are final. No returns accepted. If you have any concerns with your order, please contact us at

Damaged packages sometimes occur during shipping, upon arrival, photograph all sides of the unopened package, damaged contents and submit to to complete a claim. Failure to do so may disqualify your item(s) for exchange or refund.

Returned items will incur a 10% restocking fee. Please contact us at prior to any returns to determine eligibility. 

If original order was over $100 and you received our free shipping option, when your items are returned and it causes your order to be less than $100, then original shipping charges will be deducted from any credits. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
Handmade items

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if approved)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days. Please allow 1-2 weeks for your financial institution to post your refund to your account. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  Items may be requested to be returned to: 500 Harristown Rd, Niantic IL 62551, United States.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 500 Harristown Rd, Niantic IL 62551, United States

Buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.